We are social impact entrepreneurs who focus on designing and scaling evidence-based solutions (products, policy change and services) to improve the home and living outcomes of people with high and complex support needs. You will join a team up for the challenge and the adventure creating new and sustainable products and services and partnering with others to scale.
It is an exciting time to be joining the Summer Foundation as we pivot and build upon our work over the past 16 years of working with young people in residential aged care (YPIRAC). Taking a targeted focus on the YPIRAC issue has enabled Summer Foundation to hone a unique capability to deliver system solutions to improve the lives and outcomes of people with disability and high and complex support needs.
You will be joining a for purpose organisation with the capacity to make real change. We have a proud track record of real impact including the 10+1 housing model and the highly regarded Housing Hub. We are also really proud of our contribution to changing the building code to ensure all new housing in Australia meets minimum accessibility standards. In the lead-up to the last election we led a successful campaign about people with disability stuck in hospital beds waiting for NDIS funding. This work resulted in the redesign of NDIA processes and a reduction in wait times.
Working with us, you’ll have the opportunity to purposefully and professionally incorporate your experience and expertise into your work. We have a shared clarity and commitment to purpose, and we strive to always deliver work of the highest standard. If you are looking for a career where you can make a difference, work with passionate people, have access to salary packaging, and have real opportunities for professional development, we encourage you to join our team.
Benefits Of Working With Us
There’s never a dull moment working at Summer Foundation and some of the perks include:
Not for profit PBI Salary Packaging of $15,900 + Meals and Entertainment card
Above award salaries
Flexible work arrangements including hybrid
17.5% leave loading
Employee Assistance Program
Purchased leave available
Above all, a friendly bunch of humans who are passionate and dedicated to our work
People with lived experience of disability are central to what we do, and we encourage and welcome you to apply.
Job Description
About the role
We are looking for a skilled IT Systems and Support Administrator to join our team. In this crucial role, you'll be responsible for delivering excellent first and second-level support through our ticketing system (jira) and maintaining essential systems for our team of 120. You’ll need at least 2 years of helpdesk experience, with a strong focus on empathy, patience, and continuous process improvement. This role will have an 80/20 split, with IT support taking up the majority (80%) and system enhancement and maintenance (20%) as needed. Our team works in a macOS environment, and the ideal candidate will be a collaborative problem solver, an excellent communicator with a growth mindset, who always keeps the user experience top of mind.
Provide IT Support first and second-level queries from all contact points (tickets, walk-ups, chat & phone)
Provide diagnosis, further investigation and resolution of service requests and issues
Manage software access provisioning, licensing and availability for our users in our SaaS systems
Facilitate onboarding and offboarding staff, including IT Induction, training of new and existing staff in new applications
Assist with network administration and maintenance (Wi-Fi, Switch, Firewall, patching)
Desired Skills and Experience
What experience and skills are we looking for?
At least 2 years demonstrable experience in a helpdesk role
Diploma or Bachelor’s of Information Technology or relevant industry experience
Desirable qualifications include Microsoft Entra Fundamentals, Apple certificate (ACSP) or Jamf 100
Knowledge of macOS, Mobile Device Management (Jamf, Intune), Microsoft 365 and Google Workspace
Experience troubleshooting software
Mobile Device Management (MDM) experience
Ability to consolidate knowledge and effectively train individuals and groups
Be available and adaptable to support other IT Team and Operations team members through peak periods and leave/absence
Requirements
Employment is subject to National Police Check.
How to apply
Submit your resume and cover letter highlighting why you're the perfect candidate and how you meet the requirements of the role as outlined in the position description via the Apply button below.
Applications close on Wednesday, 16 October 2024 at midnight however we will be shortlisting immediately so don't hesitate to apply if you think this role is a good fit for your skills.
We’re committed to growing and empowering a more inclusive community within Summer Foundation. That’s why we hire diverse teams of people from all backgrounds, experiences, and perspectives.
If you require any adjustments to the recruitment documents or process, please reach out to recruitment@summerfoundation.org.au or 1300 935 717
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